Shipping & Returns
All Lauren Winter pieces are made to order at our studio in Portland, Oregon. We are a small team, please allow 10 business days before your order is sewn and shipped to you.
Domestic orders ship via USPS Priority Mail, all international orders ship via First Class Mail. Shipping does not include insurance, but we are happy to accommodate insurance requests if requested in advance. Send an email to firstname.lastname@example.org.
To return or exchange an item, email us within seven days of receiving your order. Returns are subject to a 10% restocking fee. Sale items are eligible for exchange only.
As a part of our mission, we believe that the quality of our brand extends not just to the clothing itself, but to your overall experience. If you are at all unhappy with your purchase, we encourage you to reach out via email and let us know - your satisfaction is important to us!
In Store Pickup
We now offer local pickup to our Portland area customers. When placing an online order, choose "In Store Pickup" upon checkout. We will email you as soon as your order is ready, and together we can schedule a time for you to stop by our SE Portland studio. We are located in the Ford Building at SE 11th and Division.